ŠKODA AUTO India to focus on enhanced ownership experience
by Najuka G › Modern Sales and Service facilities built around superior customer experience › India’s first 4 Year Service Care: 4 Year Warranty, 4 Year Road Side Assistance, and optional 4 Year Maintenance Package › ‘MyŠKODA’ App to digitalize entire ownership experience › iService enables a standardized and paperless service consultation process › AI-enabled Chat Bot to facilitate 24x7 customer support services and interactions › Deployment of digital tools like PPSO and Auto Part to ensure transparency in part pricing, enhanced quality of job work, optimum spare stocking, and reduced TAT › ŠKODA’s ‘Peace of Mind’ campaign to focus on the cost of ownership 21 August 2018 – In continuation to the India 2.0 Project, ŠKODA AUTO India has rebranded its entire sales, and service network with a Fresh, Modern and Simply Clever layout tha...